Policy of The Shelter August - October 2020

Policy of The Shelter August - October 2020

Welcome back to The Shelter! 

After an uncertain period and a ban on carrying out our activities during the first part of our season, we are very happy to finally welcome participants for our activities.

However, we need to implement a number of measures in our organization to protect the health of both participants and employees from the spread of COVID-19. 

This means that we limit our offer and adjust our organizational structure for receiving and guiding participants and this at least until the end of our season.

Next to our canoe trips on the Dyle and Demer, our Café & Terrace is open in an adjusted time schedule and our MTB Experience courses in September, October and November 2020 will continue as planned.

We hope that we can count on your cooperation so that we can create a safe environment for our employees and for you, our participants, to participate in our activities.

Below you will find all information about the measures and guidelines that must be followed to participate in our activities until the end of our season 2020:

General information

General information and guidelines

Who can participate?

You can participate with your own social bubble. This means that you can participate with your own family or roommates together with the 5 people within your social bubble to a maximum of 10 people.

Youth associations & external camps and companies can also book activities within the proposed measures of the Security Council. More information per group can be found here.

Which guidelines do I need to follow?

  1. Social distance before, during and after the activity: the minimum distance of 1.5 meters must be respected by all participants. Before participating, consult the circulation plan of your activity so that you have an overview of the layout of the site.
  2. Hand hygiene before, during and after the activity: before and after the activity and before and after using the toilet, you should disinfect your hands with hand gel or wash them with soap and water. Also avoid unnecessary contact with objects: only touch what you need to participate in the activity!
  3. A mouth mask is obligated for every participant from 12 years old: in certain zones it is obligated to wear a mouth mask. These zones are clearly indicated on the circulation plan of your activity and on the site. If you do not have a mouth mask, you must purchase it on site for € 2.00 per mask.
  4. Keep your distance from our employees: our employees will continue to support you before and after the activity and are always there for questions or in case of problems. But they too must be able to perform their job in a safe manner. Keep the minimum distance of 1.5 meters and where that is not possible, wear your mouth mask.
  5. Personal items cannot be left in The Shelter or, in the case of trips down the Dyle or Demer, taken in our car to the end point. Leave your equipment at home, in your car or take it with you during your activity. Note: Each person is responsible for their own material. Personal material will not be compensated for loss or damage before, during or after the activity.
  6. Our general rules and conditions stay valid for every activity unless communicated otherwise: these can be found on the page per activity, the practical information and the general conditions.

Each participant undertakes to adhere to the predefined guidelines before, during and after the activity. If not, a participant can be refused to participate.

The circulation plan of The Shelter

The circulation plan of each activity has been drawn up in such a way that the minimum distance of 1.5 meters is taken into account. In areas where this distance cannot be respected, both participants and employees are required to wear a mask.

Please note: we expect participants of activities to be present 30 minutes before the chosen departure time so that you can go through the entire circulation plan in a timely and safe manner. (e.g. chosen starting time 10h30 = present at 10h!)

View The Shelter's circulation plan

You will receive more information about the circulation plan of the activity you have reserved after booking by e-mail.

Taken measures

To restart our operations, we have implemented the necessary measures in our operations to protect the health of both participants and employees from the spread of COVID-19. Below an overview:

  • We developed a full plan for the restart of our company, in which we included the measures and guidelines of the Security Council and applied them to the operation of our company.
  • For both participants and employees, circulation plans have been drawn up for our location in Korbeek-Dijle, the end point in Heverlee and at the departure and arrival points on the Demer (Diest-Zichem-Langdorp-Aarschot-Betekom), applying the social distance, mandatory-mask-zones and hand-cleaning-zones.
  • Our location is divided into cleaning zones that are cleaned at least twice a day with suitable cleaning and disinfecting agents.
  • The above zones are sufficiently ventilated during the day by supplying natural air through windows and doors.
  • The materials used such as paddles, life jackets, canoes, mountainbikes, ... are cleaned after each use with the appropriate cleaning and disinfecting agents.
  • All our employees are equipped with the necessary personal protective equipment to ensure the safety of both participants and colleagues.
  • For the trips down the Dyle and Demer, a limited offer has been chosen to guarantee a qualitative and safe experience and environment for both participants and employees. In addition, a better spread has been created and a maximum number of participants per departure hour has been determined to avoid group-gatherings.
  • General information about the measures and guidelines within The Shelter can be found on our website and is shared via our social media channels and the newsletter. After booking, participants receive detailed information about the progress of the reserved activity.

The above measures also apply for the implementation of our youthcamps, MTB Experience courses and the Café & Terrace.

Offer

OFFER SEPTEMBER & OCTOBER 2020

On Wednesday afternoon and during the weekend:

MTB HIRE from 1 person (more info)

  • WHEN: Wednesday afternoon (from 12h), Saturday and Sunday
  • DEPARTURE: start time can be chosen freely*

CANOE from Korbeek-Dijle to Heverlee from 2 people (more info)

  • WHEN: Wednesday afternoon (from 13h30), Saturday and Sunday
  • DEPARTURE: 10h30 - 11h30 - 13h30 - 14h30 - 15h30*

SUP from Korbeek-Dijle to Heverlee from 1 person (more info)

  • WHEN: Wednesday afternoon (from 13h30), Saturday and Sunday
  • DEPARTURE: 10h30 - 11h30 - 13h30 - 14h30 - 15h30*

On Sunday from the 13th of September:

CANOE from Diest to Zichem from 2 people (more info)

  • WHEN: Sunday from 13/09 until 25/10
  • DEPARTURE: 10h*

CANOE from Zichem to Langdorp from 2 people (more info)

  • WHEN: Sunday from 13/09 until 25/10
  • DEPARTURE: 12h30*

CANOE from Langdorp to Betekom from 2 people (more info)

  • WHEN: Sunday from 13/09 until 25/10
  • DEPARTURE: 16h*
* Keep in mind that you must be present 15 minutes (DEMER) or 30 minutes (DIJLE) before the start! (e.g. chosen starting time 10h30 = present at 10h!)

Bookings

Booking in SEPTEMBER or OCTOBER 2020

Book your activity for September or October 2020 here!

Last-minute bookings are NOT possible in this period: We need to receive your booking at least 24h before the activity!

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